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In this vlog Captain Christian starts a two-part series on ‘dodgy’ emails.

Captain Christian describes how everyone can use the cloud.

It’s the Christmas one and Captain Christian has a special message.

Captain Christian tells a tale about a client’s new computer monitor that wouldn’t work.

Captain Christian explains why you should ask the experts when buying your computer hardware.

Watch this vlog for a useful email tip.

Captain Christian tells Office 365 users you need to make sure your data is properly backed up.

Captain Christian talks about an event that happened in the early days of Northstar IT.

In the second part of his ransomware series Captain Christian focuses on why prevention is better than cure.

Captain Christian talks about ransomware software.

Captain Christian explains how you can prevent some random things happening when using your laptop.

Captain Christian explains why you need at least 8GB of RAM (Random Access Memory).

To mark his 75th vlog episode Captain Christian shares a selection of his latest bloopers.

In the final part of his series covering refurbed computers, Captain Christian is covering the internal memory or RAM.

In the second part of his series covering refurbed computers Captain Christian is talking about internal storage.

In this vlog Christian starts a 3 part series covering refurbed computers, and how to avoid a common pitfall.

Want to know how PoE can help make your network neater, more power efficient and improve your wireless network too? Watch this vlog to find out more.

Just when he thought Zoom had been milked for as much 'juice' as was possible...

In this episode Captain Christian uses an example of how a client benefited from using a VPN to remotely print documents from one site to another.

What do you prioritise when looking at a new computer? Captain Christian has been inspired by a client to make this video!

What happens when you spill a drink over your computer? Well aside from cursing four letter words... Watch to find out more.

Learn some useful tips when using the out of office assistant

What happens when you use someone with a little bit of knowledge to do a paid for job for you?

Captain Christian helps guide you in the right direction to make sure you have the correct CPU for your computer & the job you need it to do

When you buy computer kit for your business, learn to buy right, and then you will buy once!

What did you do on the morning after the Euro 2020 final? Were you using a computer with a tender head?

On this episode of the vlog, Captain Christian is back to Zoom, Zoom! Do you still need help with the controls?

This video contains an important tip, especially for laptop people! When did you last reboot?

Have you had an issue with your printer paper tray? Especially if you have been working from home for a year and are struggling with that once familiar trusty printer!

He's back to online meetings! Watch to learn an important and often overlooked point when meeting online

Watch this vlog for some tips with screen scaring and remote access when it comes to working from home or anywhere for that matter!

Watch the first in a two part episode about online screen sharing as the Captain covers this comical topic, where people are still overlooking the essential

This week we celebrate our 22nd Anniversary, and with it Christian covers one of his favourite IT support encounters from his time onboard ship

This episode of the vlog is here to help you with more secure passwords, and to introduce our free password tool for you to use

This vlog has more useful tips for online meetings, especially is you use Zoom! As usual with a tale from Christian's own experience too.

Watch this vlog for some help to take back control of that overflowing email inbox, every little helps!

Well a year in, and believe it or not, some people are STILL doing online meetings for the first time, but are you prepared? Watch this vlog to find out what happened...

In celebration of making it to the 50th episode, we mark this milestone with the latest of Christian's outtakes!

Watch this vlog to learn a really useful email productivity tip to take back control of your inbox

As we say goodbye, this video will last for all time, to help keep his memories alive, goodbye puppy

Watch the latest vlog to learn some important tips to keep your business emails legal in the UK

When you don't set them up correctly, email rules can go very wrong! Watch the latest vlog to find out more.

Watch this episode to help you identify what that old kit is laying around your office and what to do with it

Christian has a couple of co-stars joining him in this episode, as he talks about how your backup your data, and the best way to do it.

Learn an important lesson when it comes to printing, whether it be for business or personal use

This is the final part of the online meeting series, so watch to learn another tip when meeting online

In the next part, the Captain covers another common oversight when it comes to online meetings. Don't become another victim of your own embarrassment!

This week the Captain is teaching the most simple, and obvious tip when doing online meetings, and yet...

Learn an important tip to secure your online meetings, so you don't fall foul of a common mistake

Watch this episode to learn a basic tip to improve your productivity, and make Christian a happy Captain too!

Watch to find out how one user requested that Christian made a video about a specific incident involving some cables!

Watch this episode to find out what happened when a user tried to multitask!

What do assumptions lead to? Make sure you don't fall foul to this with Office 365!

Watch the first bloopers created from Captain Christian's vlogs from 2020

Watch this episode as it is a personal message from the Captain to reflect on as we say goodbye to 2020

Is your network running slow or are you having connection issues with a database or access files on your server? Then this one is for you.

If that laptop you're looking at seems like a REALLY good bargain, be aware! Watch this episode of our IT Support vlog to learn more.

So what does USB really mean, more importantly the "U" bit? Well watch this episode of the vlog to find out, and why it is important.

Can an Apple Mac become infected with a computer virus?

Ever wondered what a loopback is? Probably not, but watch this episode to learn how to avoid one.

Watch this episode to learn a good "don't" when it comes to YOUR network cables

Watch this episode to learn about a common mistake electricians have been known to make

With the next part of the networking series, learn something important about where to install your network cables

Continue learning the benefits of forward planning when it comes to your network by watching this episode of the vlog

Learn some basic advice when it comes to wireless networks

So how secure is your email mailbox? Have you ever given it any thought?  Probably not, who does?

This one was inspired by our own Queen of "PICNIC" client, don't worry she DID laugh!

Watch this episode of the vlog to learn some useful tips about choosing your next printer

If you're struggling to see some things on the screen, this one is for you!

Do you want your business to look small? Then get your email right at the beginning.

Has your bank put you on the computer NAUGHTY step?

Learn an important lesson from IT World history in this episode featuring The Love Bug

On this episode Captain Christian will teach you how to help spot a fake email from a genuine one, remember BETTER safe than SORRY!

On this episode Captain Christian is educating you to be on the lookout for dodgy emails, so you don't fall for a well known scam

Watch this episode of Captain Christian's vlog to see why two screens can help your productivity

Watch this episode of the vlog to learn a useful tip to save you an embarrasing call to your IT Helpdesk when you start returning to your desk from working from home!

This episode explains how you can make your wireless network bigger to reach that spot it doesn't make it to!

This episode helps you solve the most common computer glitch you can EVER experience!

This episode will help you protect yourself from one of the most common scams we're currently aware of.

Remote IT Support is no dark art, but it helps to play by the rules. Here are the first of some tips in engaging with your trusted IT Support provider.

Well Backups shouldn't be boring as they are IMPORTANT! Especially when something goes wrong.

So why invest more money into a computer if you're not a high end user? Watch this vlog to find out why...

Captain Christian talks about the ever important topic of passwords with some helpful memory hooks to make your passwords more secure.

In episode 5 of our vLog Captain Christian talks about a support challenge from early on in his career, but these things do still happen!

Watch episode 4 of our new vLog as this week Captain Christian talks about a support challenge from his early days with Northstar IT

Watch episode 3 of our new vLog from Captain Christian, this week he talks about why your password isn't working on your laptop

Watch episode 2 of our new vLog from Captain Christian, this week covering remote access

Watch episode 1 of our new vLog from Captain Christian

Some simple ideas to give your PC a new lease of life, but not as you know it!

Microsoft is finally retiring it's most successful and popular operating system...

Where has 20 years gone? It's certainly moved at light speed for sure!

Back in May, we all heard a LOT about the new GDPR regulations coming into force.

Microsoft Office 365 has all sorts of wonderful features, learn some more about them here!

Many people like to start the day with a cup of coffee or tea – but did you know it could be dangerous to your business?

Northstar has a new home on the web and a new mission control base back on earth being unpacked and assembled. But you can rest assured that we still do the things that you love, in the ways that you love us to do them.

There are several reasons why you might be a very good idea to stop using free email addresses for your business.

Once electrical goods were built to last (nearly) forever. I am sure you have come across remarks such as this by now “How old? What do you expect?”

If you use a laptop for more than an hour a day – you may be as risk of RSI (repetitive strain injury).

This blog post is really for those, who do not actually know, or are interested in what is going on inside of their laptops or desktops.

Usually power strips are low cost and a multi-outlet that is merely an expansion of a wall socket. They often have a circuit breaker or specifically rated fuse. Ensure the fuse is right for the equipment you are intending to plug in.

9 of 10 small business owners identify the costs of maintaining and upgrading technology as their most significant challenge.

Customer Relationship Management is a software solution for managing all your company's relationships and interactions with customers and potential customers.

You are on your computer and suddenly lights go off and your computer shuts down.

I was quite shocked to listen to the Jeremy Vine show on 1st April 2106 to hear that Dr. Sarah Jarvis had fallen prey to a cyberattack.

More than 5,000 people were conned into sending planned payments to fraudsters' bank accounts last year and losses in the UK totalled £126m...

Nowadays, there’s no underestimating the power of social media for SMEs. Having a presence on sites like Twitter, Facebook and LinkedIn is no longer considered a novelty; it’s essential for business success.