“Why won’t my new monitor work?” – IT Support Episode 84
Hi, I’m Christian from “Northstar IT” and this week I’ve got a tale from our help desk.
So this episode is inspired by one of our customers.
Yes Tom, this one’s for you.
So Tom recently bought a new screen from us. He wanted an external plug-in screen for his laptop when he’s working from home. He’s got a swanky little laptop with a 13.3 inch screen which is great when you’re travelling, not so wonderful when you’re sitting at the same desk and doing the sort of work that he does.
I found him something suitable ordered it and it was delivered direct to him because, let’s face it, you don’t need an engineer to install a computer monitor.
Well, in most cases you don’t.
He contacted me to say that the new screen he plugged in and it didn’t work. He’d even tried that special combination function key which toggles the functions with an external screen. You basically have an option to switch it off, to replicate what you have on your laptop screen or to extend the desktop so you create a dual screen setup.
So it didn’t take very long to diagnose the problem.
You need to make sure it’s plugged in properly.
So, before you call the experts and make yourself look like a bit of a plonker, make sure it’s plugged in properly.
Thank you Tom.
I always welcome inspiration for video content.
Until next time.