About Us

The Northstar IT support ship's mission:

To boldly go wherever you need us, exploring Business IT Support since stardate 25.5.1999

Northstar

noun(also known as polaris, polestar, lodestar and guiding star)

The northstar is the closest celestial body to the Earth’s north pole.
As it remains in a fixed position throughout the night, for centuries it has been used by navigators to plot their course in times of need.

"I have been and always will be your friend"

- Spock,The Wrath of Khan

You can think of us as your IT department

We’re here to guide your ship through the meteor storm that is IT. It’s easy for small businesses to feel more than a little in the dark when it comes to technology, so we act as your navigators.
And we’re here as long as you need us.
Many businesses have been with us since we started.
It’s a long-standing joke that you’ll need to retire to finally get rid of us or ascend to another plane of existence!

What our clients say

  • Since we moved to Northstar for our IT solution, we have not looked back. Our system was in urgent need of care. Northstar came in and did a full audit and within a few days they had prepared a detailed breakdown of what was required. The quote was very competitive. They managed not only to save our…

    Mark Roberts,Managing Director

    County Office Supplies Ltd

  • What can I say about Northstar’s response to our demands during the coronavirus crisis? We really couldn’t have asked for more. At the drop of a hat, 3 new laptops were configured for home use and delivered. Existing laptops were recommissioned, and some users were given secure remote access from their own home PCs. We went from…

    Joy McCurdy,Director

    Delron Services Ltd

  • Delron Services Ltd is a Building services company specialising in the design, installation, servicing and maintenance of commercial heating systems, boiler houses, air conditioning and ventilation. DSL (Fabrication) Ltd design, manufacture and install carbon and stainless steel fabrications, fire escapes, balustrades, structural steelwork, builders metalwork, pipework and process plant. When I joined DSL in 2000, the Company…

    Joy McCurdy,Finance and Admin Manager

    DSL

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Structured cabling
Computer software, hardware and networks can be complicated.

But monitoring, maintaining, fixing, integrating and upgrading them is essential to your business.

Few small businesses have the specialist IT staff their business needs.

Even those that do often find they need an injection of skills and knowledge, or just more hands on the deck, for certain IT projects.

We steer your enterprise through the turbulent skies of IT.

We help you make good time, stay secure and chart a course to your destination.

We make things work by working with you.

And we always make things happen.

Why beam us up?

  1. We take IT to the final frontier.

    We advise, support, explain, maintain and protect. And we always try to add dash of personality into the work we do. We live and breathe IT – but our clients tell us that they stay with us, above all, because of who we are. (Ah, shucks: thanks space cadets!)

  2. We believe all IT solutions are out there...somewhere

    We never tell you something is impossible. It’s our mission to offer you options so you can find the right solution for your business and your budget.

  3. We only speak one language. And that’s yours.

    There’s no need to master Klingon or technobabble to talk things through with us. We make technology work and we make it understandable.

  4. We want you to see us as an extension to your company.

    That’s why we work with you however you want us to. Whether it’s a monthly support package or a pay as you go service, we’ll be here. It goes beyond service offerings, though. We try our hardest to understand your business, its challenges and its goals – we call this the mind-meld. But we try not to irritate when we get under your skin!

  5. We are not part of a Group

    We do one thing – and we do it well. We offer IT support and services – nothing more and nothing less. And we have been doing it since 1999. You are not a small fish in our big pond, and our eye is never taken off the ball by looking round for other games to play.

  6. We believe vendor neutrality isn't all it's cracked up to be.

    You may hear many other IT service providers proclaiming themselves to be vendor neutral. What they mean is they are not in the pockets of just one supplier. Well, nor are we.

But, we have been supplying IT equipment for nearly 20 years, and we know that some hardware and some software is better than others. In particular, we know that the customer service you get with some vendors is streets ahead of the competition.

We’re not going to be neutral. We’ll tell you what’s best for the IT network you have, and we’ll tell you why.

Because that’s our job.

Our preferred computer hardware partner vendor Fujitsu
Our preferred security software provider for our Windows server networks Trend Micro
Our preferred brand of business grade routers and firewalls Draytek
iiyama have been our preferred vendor of displays for years
Our preferred network switch vendor Netgear
Our preferred NAS vendor QNAP
"Engage!"

- Captain Jean-Luc Picard,The Next Generation

Get in touch today

Or call Captain Christian on 01903 259 923 to start operating at warp speed.

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