About Us

The Northstar IT support ship's mission:

To boldly go wherever you need us, exploring Business IT Support since stardate 25.5.1999

Northstar

noun(also known as polaris, polestar, lodestar and guiding star)

The northstar is the closest celestial body to the Earth’s north pole.
As it remains in a fixed position throughout the night, for centuries it has been used by navigators to plot their course in times of need.

Harvey the boxer dog is looking out of a port hole window at the stars in space. Specifically the North Star.
"I have been and always will be your friend"

- Spock,The Wrath of Khan

An avatar image of one of Northstar IT's male IT engineers holding a computer looking helpful.

You can think of us as your IT department

We’re here to guide your business through the meteor storm that is IT. It’s easy for businesses to feel more than a little in the dark when it comes to technology, so we act as your navigators and be part of your team.
And we’re here as long as you need us.
Many businesses have been with us since we started.
It’s a long-standing joke that you’ll need to retire to finally get rid of us or ascend to another plane of existence!

What our clients say

  • I felt I must write to you, as I would like to thank you and your Team at Northstar for the fantastic support you give to us. Whenever we have any issues whether it be a quick fix or something that is a bit time consuming, everyone we deal with at Northstar are only too pleased to…

    Ian Wilkinson, Senior Manager

    The Flying Fortress

  • Great value for money! Extremely happy with the specification of the laptop, would certainly recommend you to friends and family

    Mr Amr Bahia,

    Private Domestic Client

  • Debt Independent have an existing Gold support package with Northstar IT which has been provided by Christian and his team for over 6 months now. Like any other small business, Debt Independent is heavily reliant on IT systems as well as cloud based support and when that doesn’t work properly from time to time it can cause…

    Nigel Brown, Director

    Debt Independent Ltd

See More
Structured cabling.
Computer software, hardware and networks can be complicated.

But monitoring, maintaining, fixing, integrating and upgrading them is essential to your business.

An avatar image of a man and a woman who are two of Northstar IT's helpful staff.
Few small businesses have the specialist IT staff their business needs.

Even those that do often find they need an injection of skills and knowledge, or just more hands on the deck, for certain IT projects.

A space rocket.
We steer your enterprise through the turbulent skies of IT.

We help you make good time, stay secure and chart a course to your destination.

A computer screen.
We make things work by working with you.

And we always make things happen.

Why beam us up?

  1. We take IT to the final frontier.

    We advise, support, explain in your language, maintain and protect. And we always try to add dash of personality into the work we do. We live and breathe IT – but our clients tell us that they stay with us, above all, because of who we are and how they feel that we are part of their own family (Ah, shucks: thanks space cadets!)

  2. We believe all IT solutions are out there... somewhere!

    We never tell you something is impossible. It’s our mission to offer you options so you can find the right solution for your business and your budget.

  3. We only speak one language. And that’s yours.

    There’s no need to master Klingon or technobabble to talk things through with us. We make technology work and we make it understandable so you can grasp IT.

  4. We want you to see us as an extension to your company.

    That’s why we work with you however you want us to. Whether it’s a monthly support package or a pay as you go service, we’ll be here on your terms. It goes beyond service offerings, though. We try our hardest to understand your business, its challenges and its goals – we call this the 'mind-meld'. But we try not to irritate when we get under the 'skin' of your business!

  5. We are not part of a Group

    We do one thing – and we do it well. We offer IT support and services – nothing more and nothing less. And we have been doing it since 1999. You are not a small fish in our massive pond, and our eye is never taken off the ball by looking round for other games to play. As the Captain says "it's better to do one thing well, than several things badly".

  6. We believe vendor neutrality isn't all it's cracked up to be.

    You may hear many other IT service providers proclaiming themselves to be vendor neutral. What they mean is they are not in the pockets of just one supplier. Well, nor are we. But we've worked hard to find a smaller niche of reliable and well backed up brands, and above all we believe in putting our money where our mouth is! You'll see us using the same hardware as we recommend to you.

But, we have been supplying IT equipment for almost 22 years, and we know that some hardware and some software is better than others. In particular, we know that the customer service you get with some vendors is streets ahead of the competition.

We’re not going to be neutral. We’ll tell you what’s best for the IT network you have, and we’ll tell you why.

Because that’s our job.

Our preferred computer hardware partner vendor Fujitsu
Our preferred security software provider for our Windows server networks Trend Micro
Our preferred brand of business grade routers and firewalls Draytek
iiyama have been our preferred vendor of displays for years
Our preferred network switch vendor Netgear
Our preferred NAS vendor QNAP
"Engage!"

- Captain Jean-Luc Picard,The Next Generation

Red alert image

Want a free email security book?

Open hailing frequencies with The Bridge by calling 01903 25 99 23, Monday to Friday 0830-1730.

Alternatively start operating your business at warp speed, by booking an informal chat with Charlie, just by clicking on the green Calendly button below. You can pick a time that suits YOU.

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