What do assumptions lead to? – IT Support Episode 127

Mind reading technology hasn’t been developed yet. That happens in the year 2291. So before then, here’s a bit of a self-reminder about ‘assuming’ I thought I’d share with you.

Avatar Image of Stuart

Subscribe to the Captain’s vlog on all of these popular social media channels, so you don’t miss advice from Captain Christian as it beams down from the mothership.  You’ll be notified as each episode is released, but if you’re subscribing via YouTube, don’t forget to click on the bell!  All of the previous episodes are there too, including his popular bloopers and outtakes!


Keep an eye out for next week’s episode, on your favourite channel.

If you would prefer to read, rather than watch…

What do assumptions lead to? – IT Support Episode 127

Assumptions lead to the mother of all f*****s. So this week’s episode is purely focused on me. Well not entirely me, it’s a client of ours as well. They got in touch and decided the time had come to buy a new printer for their office. So the client in question does print on A3 and also, as it’s a multi-function printer, they do use the scanner on top of it as well. However, me being on the cutting edge of technology, overlooked one thing: the client didn’t mention that they still send faxes. Oh wow! What century is this? Believe it or not they still have the need send a few and a couple of their clients still send them faxes as well. So we’d gone and installed this new printer and all of a sudden the question comes up ‘how do you send a fax?’. I am not sure I know how to answer that. Oh, it doesn’t have a fax card in it , but we can supply one. The conclusion was we don’t send that many, so not worth a big investment. We’ll just get a cheap fax machine off of eBay. It was a really good reminder, when you assume you make an ass out of “u” and me. A lesson to you if you’re asking for a quote and you know you do something that perhaps is not quite so common in today’s age then make sure you communicate it.

Until next time (click, click)

Responsive site designed and developed by