Why doesn’t my phone work? – IT Support Episode 114

Captain Christian has another tip from his desk again this week, which came about from his recent travels. He wanted to take his office phone away with him, and thought that he had taken everything he needed, until he went to use it and it wouldn’t work. It just goes to show it happens to the best of us.

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“Why doesn’t my phone work?” – IT Support Episode 114

Hi, I’m Christian from Northstar IT and this week I’ve got another tip from my desk.

So I’ve just come back from a bit of travelling, I wanted to carry some work kit with me so I could dip into email and some marketing activities, and part of this work kit included my office desk phone.

Okay boomer.

Yes I know.

However, I like a bit of physical hardware.


So that I can make phone calls without interfering with my laptop setup. Obviously the screen’s only so big and having a soft phone interface not so good. And to be honest with you, the soft phone interface to our telephone system.

It’s c**p.

Day one, came to work. I had an important meeting to do I actually wanted the person at the other end to believe I was in the UK at the time, so the incoming call came from our office telephone number. Plugged the phone into the internet router. Laptop connected to wi-fi. Email was all syncing up.

Looking at phone. Then realized I don’t have a Power Over Ethernet switch and I don’t have a separate power supply for the telephone.


I got onto trusty Amazon and ordered a P.O.E. adapter for my telephone paid through the nose for it.

However, it did mean a few days later my telephone was back online. I rearranged the meeting and off we went.

But it’s always good to have a test run through first.

So maybe this time, before I leave the country, I might well test all the equipment out first.

And what’s the line?

They may take our lives.


Plan to succeed or plan to fail.

But it’s just proof, it happens to the best of us.

Until next time.

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