Why doesn’t my webcam work? – IT Support Episode 139

Before you click ‘JOIN NOW’ to enter that really important meeting you’ve been dreading, have you tested your camera and mic works?

A Northstar IT Anti-virus service

Subscribe to the Captain’s vlog on all of these popular social media channels, so you don’t miss advice from Captain Christian as it beams down from the mothership.  You’ll be notified as each episode is released, but if you’re subscribing via YouTube, don’t forget to click on the bell!  All of the previous episodes are there too, including his popular bloopers and outtakes!


Keep an eye out for next week’s episode, on your favourite channel.

If you would prefer to read, rather than watch…

Why doesn’t my webcam work? – IT Support Episode 139

So I’ve got a new webcam on my desktop computer in my home office –

and this was the last online meeting I did a few weeks ago with this delightful lady called Heidi Rush from HR Smart.

Yes, a little plug for one of our clients. This was quite an early morning meeting for me, maybe I hadn’t had quite enough coffee yet.

I logged on, connected, I could hear Heidi, I could see Heidi, she could hear me, but was completely blank.

So I start tinkering around with cables, making sure everything is plugged in okay. I can’t see anything immediately obvious

as to why my webcam is just showing a blank screen, and then I looked at the webcam. This webcam has one of those little useful security features

with little flap that you can cover the camera up with. Not terribly high tech, but very useful nonetheless. And there I was, logging on to a meeting having this little technology breakdown.

Referring to our in-house acronym, P.I.C.N.I.C.

Problem in chair, not in computer.

So here’s a tip for you: log in, connect, and test the equipment first

Make sure they can see you, they can hear you – and you can hear them.

Until next time (click, click)

Responsive site designed and developed by