I have had a few issues with my emails this week and spoke to Lucas to try to sort it out (as you know I am a complete techno-phobe and have no idea!!)
Anyway, he was amazing, he sorted the problem out patiently and tolerantly and nothing was too much trouble for him. (Although I am sure he was probably tearing his hair out!!)
As always the customer service that I received from Lucas and everyone else in your team has and is always incredible.
Best wishes and thank you again
Just wanted to give you some feedback on the support Lucas, Paul and more importantly Dave has given me over the last 48 hours with regard to my PC issues.
Support from our two software providers pales into insignificance if I’m honest to the brilliant support I have had from you guys.
A huge thank you for getting me up and running when nobody else could.
I am incredibly grateful.
We have recently overhauled our IT equipment and have been very impressed with the service and attention given by all members of staff at Northstar. We would be very happy to recommend their services to any company who are wishing to do the same.
I would like to say a huge thank you for the great service you and your fabulous team at Northstar IT Support have provided over the years.
From supplying new laptops, to providing a new multi-function printer, to the regular supply of ink cartridges.
Always a professional, fast, efficient, service with a smile.
Please feel free to share this message with any of your potential clients, as I am happy to thoroughly recommend your services.
Northstar IT have not only given us a robust, safe IT environment, they have also managed to save us money in different areas of our IT solution. The team are friendly, knowledgable and prompt – totally unlike most other IT support services I have encountered. Would heartily recommend Northstar IT to others (and do – frequently).
G3 Architecture have been using Northstar IT for over 3 years now and we would not hesitate to recommend your services. It has always been a smooth process whenever we have purchased new IT equipment from Northstar, or if we ever have ever needed you in an IT crisis.
You have personally visited our office to ensure that you understand our IT needs as a business, then matched the hardware and software to suit our requirements. This has always worked well and proved to be a successful formula.
Both you and Lucas have been very knowledgeable and diligent with regards to providing G3 Architecture the services such as email hosting and internet security along with providing several high specification machines, the NAS and monitors compatible with our memory demanding drawing software.
You have a great team behind you (especially Lucas who is just amazing), Lucas recently came to setup our new machine; he is a true IT expert. If we need assistance then we know we can phone your knowledgeable team and they are on hand to assist us.
We are pleased to recommend you and your team on all your hard work and support that you have done and continue to do for G3 Architecture. I have already recommended your services to fellow businesses and they are equally happy and pleased to have used Northstar IT.
We have used Northstar IT for a number of years now, doing hosted emails, antivirus etc. mind you we only use their services for a small amount of what they offer but they still treat us as if we were a bigger client which is fantastic, they also supply new computers and our new dual screen PC is great. such a great company and wouldn't hesitate to recommend.
I felt I must write to you, as I would like to thank you and your Team at Northstar for the fantastic support you give to us.
Whenever we have any issues whether it be a quick fix or something that is a bit time consuming, everyone we deal with at Northstar are only too pleased to help and always sort our problems out, without fail.
Unfortunately, I find these days I have to chase so many businesses consistently, to get a job completed and I feel there is no sense of pride in doing a job well from many companies any more.
I find your Team too be the complete opposite and a breath of fresh air.
I must give a special mention to Paul Steer, I deal with Paul mostly, as he knows our set up so well. He is such a pleasant chap, nothing is too much for him and he makes sure our issues are dealt with efficiently and with speed.
Paul and your Team are a credit to you.
We have genuinely had so many companies approach us over the last 18 years trying to get our IT business but once we find the right suppliers and partners we never consider changing, unless of course the company goes to s**t and that obviously hasn’t been the case with Northstar, as you’ll be the first and happiest person to know!
You can’t put a price on 18 years of working together, it really is priceless.
I would thoroughly recommend Northstar for all your IT requirements. Christian and his team offer a professional and first class service. They offer a swift response and ensure you are kept informed at every stage. You know you are in safe hands whilst they work with you to resolve your problem in a polite and diligent manner. Very, very pleased with their service and cannot praise them highly enough.