I want to say thank you to Christian Fleming and his staff for everything they have done to match me up with the perfect printer for my needs.
Being overwhelmed by the products available and having no idea about the differences, I really didn't know what to choose for the best.
Christian listened to my likely future use for my printer and soon found exactly the right machine at an excellent price. He also offered the opportunity to have it installed properly - rather than me just plugging it in and crying when it doesn't work.
I've had immense fun printing off documents from my phone, when I've been watching telly, or effortlessly producing 150 pages of text without the printer jamming or demanding new ink cartridges. I know how to scan the Northstar engineer even set up a folder on my desktop so I can’t lose everything.
I am very grateful to Northstar IT not only for making the process of changing my printer very simple and seamless, but finding a perfect match in terms of my printing requirements.
I’d have no hesitation recommending Northstar IT to businesses of all sizes as they can serve them all professionally and cost-effectively.
Thank you once again for the excellent service I received from Northstar, knowing which computer suited my needs and having it ready to install in no time.
Thank you also to Artur for all his patience trying to connect my new computer to the Internet before I moved, he has the patience of a saint!
As always, I would be happy in recommending Northstar's services to anyone I know with computer issues or indeed looking for a new PC.
I have just had contact with Dave in your Northstar office helping me with my computer problem.
I cannot praise him enough for his help, patience and very professional friendly manner. If you have employee of the month with your staff I would like to put his name forward.
DSL first began working with Northstar in 2001, when Christian installed our very first network.
Our company was growing and in 2008 we moved premises to a larger building with room for further growth. Christian again installed the network for us.
With our IT systems becoming more and more mission critical we made the very hard decision to go elsewhere for our IT support as we were concerned about relying on just one person. We tried a couple of larger IT support companies and the levels of customer service were disappointing to say the least.
While we were regretting our decision to move away from Northstar, Christian was growing his business and taking on additional engineers and support staff. In 2013, we went back to Christian and his crew and they have been our IT support and hardware providers ever since.
Christian now sits on our IT Steering Committee, and we count him and his engineers as a key part of our team. If you want good old fashioned customer service and technical knowhow alongside proactive advice, then look no further! We have no hesitation whatsoever in recommending Northstar to any prospective clients.
Christian and his team are phenomenal!
The best customer service I have experienced from any company for a very long time. I highly recommend them. Professional, knowledgeable, problem solving & all done with a smile.
Thank you for helping us keep calm at a stressful time during the snowfall. It’s much appreciated.
Debt Independent have an existing Gold support package with Northstar IT which has been provided by Christian and his team for over 6 months now. Like any other small business, Debt Independent is heavily reliant on IT systems as well as cloud based support and when that doesn’t work properly from time to time it can cause anything from a mild irritation to what feels like Armageddon for the business.
Thankfully, when we have the need to lean on our support package for help it has not let us down. Northstar IT are clearly in the market to stay as they are very knowledgeable in their field and are refreshingly transparent in their advice and responsive in their delivery channel.
In simple terms, they get the job done with the least fuss as possible and that is important to any small business. Their staff are prompt, friendly and do not patronise you by being overly technical in their explanation of what went wrong and how they are going to do to fix things.
Invaluable – thank you
Since we have asked Northstar to oversee our IT, life has become so much simpler, Christian and his team sort every issue we have with the minimum of fuss and as quickly as possible so that we have little or no disruption. They took over a very unloved system and now have us running more efficiently.
The service that Northstar offer is very high quality and I would recommend the Christian and all the team at Northstar to anyone requiring any type of IT Support.