Drumconner Care Homes

The problem

With COVID-19 causing a shift to operational procedures in care homes, Ollie and his team were faced with several new challenges.

The first of which was to protect staff and residence by switching to a paperless workspace.

As well as doing their part to save the planet, the change meant social distancing could be maintained without sacrificing productivity and, most importantly, the level of service received by residents.

Smart move.

But to confidently ditch paper for good, Ollie would need a reliable cloud-based management system. And – as our free audit indicated – that’s something he didn’t have in place. Not yet anyway!

What’s more, with outside visits put on hold, the need for a strong Wi-Fi connection in all 60 guest rooms was more important than ever.

Without it, residents would be unable to video call loved ones, carry out day-to-day leisure needs, or even connect medical devices and audio-visual equipment.

What we did

Following government safety guidance for extra care settings, our engineers got started by installing a series of network access points across the entire site.

This meant staff, residents, and guests could now rely on a fast and secure WiFi connection on any device, in any room.

We were also aware some residents may be more tech-savvy than others, which meant we needed to install a dedicated network where tricky log-in requirements were not necessary.

We all know how annoying that can be, right?

Anyway, with everything up and running, our engineers could finally implement a cloud system to all devices which meant Ollie and his team could now go paperless!

So long, printer.

The new network would also allow our engineers to foresee any potential issues by regularly monitoring performance through remote access.

Peace of mind restored.

We chose Northstar because, quite honestly, they seem more committed than other IT companies we contacted.

With Christian and his team, we feel like we have a relationship with a company who are always on-hand to provide support in an instant.

Their support packages are great value, they explain things in a way I can understand, and they’re a local business.

I highly recommend.

Ollie Harper, Manager at Drumconner Homes.