About Us

All about us and the Northstar IT support ship's mission:

To boldly go wherever you need us, exploring Business IT Support since stardate 25.5.1999

Meet the crew behind the computers

Why beam us up?

  1. We take IT to the final frontier.

    We advise, support, explain in your language, maintain and protect. And we always try to add dash of personality into the work we do. We live and breathe IT – but our clients tell us that they stay with us, above all, because of who we are and how they feel that we are part of their own family (Ah, shucks: thanks space cadets!)

  2. We believe all IT solutions are out there... somewhere!

    We never tell you something is impossible. It’s our mission to offer you options so you can find the right solution for your business and your budget.

  3. We only speak one language. And that’s yours.

    There’s no need to master Klingon or technobabble to talk things through with us. We make technology work for you and we make it understandable so you can grasp IT without a universal translator.

  4. We want you to see us as an extension to your company.

    It's not about us, its about you! That’s why we work with you however you want us to. Whether it’s a monthly support package or a pay as you go service, we’ll be here on your terms. It goes beyond service offerings, though. We try our hardest to understand your business, its challenges and its goals – we call this the 'mind-meld'. But we try not to irritate when we get under the 'skin' of your business!

  5. We are not part of a Group

    We're independent and we do one thing – and we do it well. We offer IT support and services – nothing more and nothing less. And we have been doing it since 1999. You are not a small fish in our massive pond, and our eye is never taken off the ball by looking round for other games to play. As the Captain says "it's better to do one thing well, than several things badly".

  6. We believe vendor neutrality isn't all it's cracked up to be.

    You may hear many other IT service providers proclaiming themselves to be vendor neutral. What they mean is they are not in the pockets of just one supplier. Well, nor are we. But we've worked hard to find a smaller niche of reliable and well backed up brands, and above all we believe in putting our money where our mouth is! You'll see us using the same hardware as we recommend to you.

But, we have been supplying IT hardware for over 27 years, and we know that some hardware and some software is better than others. In particular, we know that the customer service you get with some vendors is streets ahead of the competition.  Not all computers are built equal.

We’re not going to be neutral and we’re proud of that. We’ll tell you what’s best for the IT network you have, and we’ll tell you why.

Because that’s our job.

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"I have been and always will be your friend"

- Spock,The Wrath of Khan

Structured cabling.
Computer software, hardware and networks can be complicated.

But monitoring, maintaining, fixing, integrating and upgrading them is essential to your business.

An avatar image of a man and a woman who are two of Northstar IT's helpful staff.
Few small businesses have the specialist IT staff their business needs.

Even those that do often find they need an injection of skills and knowledge, or just more hands on the deck, for certain IT challenges.  So we are also an extension of your own team.

A space rocket.
We steer your enterprise through the turbulent skies of IT.

We help you make good time, stay secure and chart a course to your destination without worrying about Klingons being off the starboard bow.

A computer screen.
We make things work by working with you.

And we always make things happen. Now meet the crew that make the magic work!

What our clients say

  • The Sussex Sign Company have used Northstar IT to provide contracted IT support since 2011. As an award winning Sign Company who prides itself on first class customer service, we need to ensure we are supported by companies who share our values. Obviously in this age IT is critical to any organisation but it is especially so…

    Norman Mayhew,Managing Director

    The Sussex Sign Company

  • On Tuesday 30th March around 8am I discovered that my Microsoft Outlook wouldn’t load on my desktop computer. This is an essential part of my business as it’s the portal for all my emails. I emailed the Northstar IT Helpdesk to alert them to the problem and carried on working on my mobile phone instead. Twenty minutes…

    Geoff Collier,Director

    Pure Cleaning Ltd

  • Since we moved to Northstar for our IT solution, we have not looked back. Our system was in urgent need of care. Northstar came in and did a full audit and within a few days they had prepared a detailed breakdown of what was required. The quote was very competitive. They managed not only to save our…

    Mark Roberts,Managing Director

    County Office Supplies Ltd

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Northstar

noun(also known as polaris, polestar, lodestar and guiding star)

For centuries, the North Star, or Polaris, has been a trusted guide for travellers and explorers. Positioned almost directly above the Earth’s North Pole, it remains fixed in the night sky while the stars around it appear to move. Long before GPS, navigators relied on the North Star to find their bearings, stay on course and safely reach their destination.

That same principle is at the heart of what we do here at Northstar IT.

Technology is constantly evolving, bringing new opportunities, challenges and cyber threats. For many business owners, keeping up can feel overwhelming. That’s where we come in. We provide clear, honest advice and dependable IT support that gives you confidence in the decisions you make for your business.

Whether you’re looking to strengthen your cyber security, modernise your IT systems, embrace cloud technology or simply ensure your team has reliable day-to-day support, we’re here to guide you every step of the way. That way you can focus on the reasons you took your own helm.

Our goal isn’t just to fix problems when they arise. We work alongside you as a trusted technology partner, helping you plan ahead, reduce risk and build an IT environment that supports your business as it grows.  We want to be part or an extension of your own team.

Just as the North Star has guided people through uncertainty for generations, Northstar IT is here to provide a clear direction for your business, all the way back to 1999. We’ll help you navigate the ever-changing technology landscape, giving you peace of mind and letting you focus on what you do best…  Running your own business.

About us at Northstar IT
"Engage!"

- Captain Jean-Luc Picard,The Next Generation

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Want a free email security book?

Open hailing frequencies with The Bridge by calling 01903 25 99 23, Monday to Friday 0830-1730.

Alternatively start operating your business at warp speed, by booking an informal chat with Charlie, just by clicking on the Calendly button below. You can pick a time that suits YOU.

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